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Shipping information

  • Shipping

    We are currently shipping each parcel directly from Japan to your door in France. Regular shipping would take around 2 weeks, however due to the unexpected situation with COVID-19, delivery time can delay without notice.

  • Returns

    You have the possibility to return or exchange your order within 14 days after delivery. The printed invoice which has been sent via email must be included. Your return parcel can be sent to our Paris office at your expense. Learn more in the Questions & Informations section in the footer

  • Payment

    At ism, we use a securised shopify payment process. Therefore, you can pay with Visa, Mastercard, American Express, Apple Pay, Google Pay and Stripe